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Brow Policy
1. Consultation Policy:
- Clients must inform the technician of any eye conditions or allergies prior to the appointment.
2. Appointment Booking:
- A non-refundable deposit is required to secure lash appointments, similar to the brow policy.
- Clients should arrive on time; late arrivals may result in shortened service time or rescheduling.
3. Cancellation Policy:
- Clients must provide at least 24 hours' notice for cancellations. Failure to do so may result in a cancellation fee.
- No-shows will forfeit their deposit.
4. Aftercare Instructions:
- Clients will receive aftercare instructions that must be adhered to in order to maintain lash longevity and avoid damage.
- Incorrect aftercare may lead to additional charges for fills or replacements.
5. Refill Policy:
- Clients are encouraged to schedule regular fills (typically every 2-4 weeks) to maintain the desired look.
- Fills will only be performed if the remaining extensions are within a specified limit (e.g., 50% of the original set).
6. Refund Policy:
- Like the brow services, all sales are final. No refunds will be processed after the service is completed.
- If issues arise, clients must report them within a specific time frame for potential resolutions.
Age Restrictions:
- Clients must be at least 18 years old to receive services. Parental consent is required for clients under 18.
Brow Policy
1. Consultation Policy:
- A consultation is not required but if needed before the procedure to assess skin type, discuss desired outcomes, and review any potential allergies or sensitivities we can meet up for a small fee.
- Clients must disclose any medical conditions, medications, or previous cosmetic procedures.
2. Appointment Booking:
- A non-refundable deposit is required to secure an appointment. This deposit will be applied to the total cost of the service.
- Rescheduling must be done at least 48 hours in advance; failure to do so will result in the loss of the deposit.
3. Cancellation Policy:
- Clients must provide at least 48 hours' notice for cancellations. Late cancellations may result in a fee or loss of the deposit.
- If the client does not show up for the appointment, the deposit will be forfeited.
4. Aftercare Instructions:
- Clients will receive detailed aftercare instructions post-procedure, which must be followed to ensure optimal healing and results.
- Clients are responsible for following aftercare guidelines and may be charged for touch-ups if the healing process is compromised due to neglect.
5. Touch-Up Policy:
- A follow-up touch-up appointment is recommended within 6-8 weeks after the initial service, payment is separately.
- Additional touch-ups beyond the initial follow-up will incur extra fees.
6. Refund Policy:
- Due to the nature of the service provided, all sales are final. No refunds will be issued once the procedure is completed.
Age Restrictions:
- Clients must be at least 18 years old to receive services. Parental consent is required for clients under 18.
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